CUSTOMER CORNER

Jim Van Fleet Owner

Jim Van Fleet
Owner

Thank you.

This year we are celebrating our 37th year in business. We are very proud of our reputation in both Maine and New Hampshire. We think our actions (professionally supporting our customers, better than anyone else in our industry) is why we have survived and thrived in tough economic times – our commitment to you has never wavered.

Nor are we resting on our “laurels”. Every month we try to improve some part of our operation, always with you in mind. Already this year we have launched a new website, a new estore for more convenient shopping, sped up delivery, decreased shipping costs, replaced the ‘recording’ when you call our store with more friendly voices, added more service technicians, added a knowledgebase (FAQ section of website) to help answer your questions even when we’re not open, and made our referral program easier to use. ($150 for every buying friend or colleague you send our way!)

I keep a flexible schedule, thereby allowing me the opportunity to speak with any customer directly, anytime you wish. Call me on my cell at 207 838-3163, or email me at sjvf2003@yahoo.com; and even though we have a wonderful staff of nearly 40 team members now, I’m available and accountable to you whenever you feel the need. Additionally, the feedback form below goes right to our management team, so if there are things you believe we can do better (or you want to gush about how well we’ve done by you!) please do so below.

Appreciatively,
Jim Van Fleet

JVF-signature1

duckyRefer Friends, Family & Colleagues for Ducky Adoption

Have friends and family that should have a hot tub as well? Send them a hot tub-loving rubber ducky that is ‘looking for a good home’ and a $150 coupon. If they end up buying, you get $150 in store credit as well!