Frequently Asked Questions About Hot Tubs

You can call whichever showroom you would like to visit and set up an appointment at a convenient date and time for you to meet with one of our wellness consultants.

At Mainely Tubs our goal is to help you find your perfect hot tub. Our sales team is not on commission so you can rest assured they genuinely want to find you the best hot tub based on your needs.

Our sales team will chat with you virtually if you want a second set of eyes on your space. We typically reserve at home visits for our larger swim spa models.

However, you’re always more than welcome to send in photos and measurements to your wellness consultant as well.

Of course! We invite all of our customers to come in for a test soak before buying. We want you to be sure to find a model that works for you. You can make an appointment for a test soak by reaching out to one of our 7 New England showrooms to try it before you buy it!

There’s overlap in some areas, but here are the key differences:

• Hot Tub: Generally free-standing and constructed from acrylic or rotomolded plastic. It can be hardwired or plugged into a regular electrical socket.
• Spa: This term is largely interchangeable with “hot tub.” However, “spa” can also refer to a unit built into an inground pool, a specific brand of hot tubs (like Caldera, HotSpring, and Freeflow spas sold by Mainely Tubs), or a day spa offering hydrotherapy experiences.
• Jacuzzi: This name is synonymous with indoor bath tubs, sinks, and shower manufacturing that also opted to produce hot tubs.

Each hot tub offers different features like seating, jet amount and configurations, color options and upgrades. So, depending on what you are looking for, Mainely Tubs has the largest selection of hot tubs in New England to meet your needs!

Here’s a breakdown of the key differences beyond your customization options:

• HotSpring and Caldera Spas: These models require hardwiring and are constructed from acrylic.
• Freeflow Spas: These are plug & play models, made from rotomolded plastic.

Mainely Tubs carries products from the manufacturer, Watkins Wellness. We sell HotSpring, Caldera, and Freeflow Spas.

Either a HotSpring or Caldera Spa offers the best hydrotherapy experience as there are many jet options and configurations which allows for an at-home massage experience.

The best size hot tub depends on how many people will be using the hot tub regularly and whether there is one or more people that are over a certain height.

It depends on your budget and how much space you have for your hot tub. Generally, plug-and-plays are more affordable and an easy option if you are tight on space, however they do not offer the same number of features as other models.

At Mainely Tubs most of the models we carry offer the option for a salt water system. Salt water is gentler on the skin, and eyes with less harsh odor smelling chemicals.

If balanced properly, salt water sanitation systems usually require less maintenance than traditional chemical systems.

Mainely Tubs offers covers, steps, and lifters to upgrade your hot tub experience. We even offer Smartop covers which are a more durable option to withstand waterlogging.

The difference in seating depends on how many people will be using your hot tub at the same time, as well as what type of massage you are looking for:

• Prefer to lay down and rest your legs? A lounge seat is great for you.
• Prefer to fit more people and don’t want your legs elevated? A bench seat is your choice.

Yes, as long as there is space to get the hot tub inside and you meet the electrical requirements we can install hot tubs indoors.

We sell a variety of hot tubs at Mainely Tubs all with varying jet options, lights and water features. The models themselves are not customizable but we offer a variety of models with different customizations, so you are likely to find something that matches what you are looking for.

The most popular models are dependent on your available space and size requested.

• Larger Spas: Grandee, Pulse, Salina
• Medium Spas: Rhythm, Martinique, Pace
• Smaller Spas: Jetsetter LX, Kauai, Azure

Mainely Tubs, delivers, installs and services all of the products we sell, including hot tubs.

Concrete slab, crushed stone, stone pavers, deck.

Of course we can. Mainely Tubs is happy to be the liaison between your other vendors. We are also happy to recommend a list of preferred electricians in your area!

Delivery of a hot tub is dependent on two things: product availability (whether it’s in-stock in our warehouse or needs to be ordered) and timing of when your site prep is complete.

Mainely Tubs offers one free on site move for the life of the warranty of your hot tub. Outside of that window we do charge a fee to move your hot tub to a new location or home, but yes, we do offer that service.

The costs associated with owning and operating a hot tub vary depending on model, and usage. The hot tubs Mainely Tubs sells are the most energy efficient in the market.

We offer on-the-spot financing through Wells Fargo. Depending on what promotions we are running we may have different payment plans available. Check our financing page to stay up to date on what’s available at the time you are looking to purchase a hot tub.

Yes, we offer many sales during the year at Mainely Tubs and at times also have manufacturer sponsored rebates and promotions.

Depending on the model you buy most retail costs for hot tubs include delivery, a sub panel and an initial start up kit of your water care chemicals.

You can! We may even offer a trade in value to put toward the purchase of a new hot tub.

Hot tubs require varying levels of care, but Mainely Tubs offers flexible support to make it easy. Here’s what to expect:

• Water Care Plans: Add one of our customizable maintenance plans and we’ll take care of your water as often—or as little—as you like.
• Low-Maintenance: If you stay on top of water chemistry and general care, your ongoing maintenance should be minimal.
• Warranty Support: If an issue arises that’s covered under warranty, we’ll help take care of it for you.
• Expert Help: Our team of over 25 Service Technicians is ready to support all your hot tub needs. And our manufacturer provides parts for up to 20 years on their products.

If you purchase a hot tub from Mainely Tubs and continue to maintain it regularly, keeping it in generally good condition it can last 10+ years.

Balancing your water depends on a variety of factors including usage.

Mainely Tubs sells all filters and water care supplies in our 7 New England showrooms and online at estore.mainelytubs.com.

You can also sign up for our auto-ship program and get your chemicals shipped right to your door every few months so you don’t need to worry when you are running low!

The easiest way to test and balance water is by using a test strip which can be purchased at one of Mainely Tubs showrooms or at estore.mainelytubs.com.

Mainely Tubs offers a variety of routine water care maintenance plans, with the ability to have us come as frequently or infrequently over a seasonal or annual plan.

We have a service team of over 25 technicians that are available to help with any hot tub maintenance you may need.

Most of our hot tubs come with a 5-year warranty from our manufacturer. Our pre-owned hot tubs come with a 1-year warranty.

You have 72 hours to cancel your order after your initial deposit. We do not accept returns.

Mainely Tubs will likely send a Service Technician out to diagnose the hot tub. If it is in fact determined it is a warranty issue, we will work with the manufacturer to perform the associated hot tub repairs.

Our manufacturer provides parts for their hot tubs for up to 20 years.

Mainely Tubs is a trusted, long-standing company known for quality products and customer-first service. Here’s why you can feel confident buying your hot tub from us:

• Decades of Experience: We’ve been in business for over 45 years and have served more than 35,000 customers.
• Strong Reputation: With over 1,000 Google reviews, our customers consistently share positive feedback.
• Employee-Owned & Commission-Free: We’re 100% employee-owned, and our Sales team isn’t on commission—so their only goal is helping you find the right fit.
• Local, Reliable Service: Our local team of 25+ technicians is available to troubleshoot by phone or visit in person.
• Comprehensive Care: We even offer full-service water care plans to maintain your hot tub’s chemistry for you.

One of the key differences in buying a hot tub from Mainely Tubs is we offer local delivery and service. When you buy a hot tub from an online retailer most of the time they drop it at your driveway and don’t answer the phone when something breaks.

When you purchase from Mainely Tubs you know you’ll get backyard delivery, a white glove orientation and a friendly voice on the other line whenever you need help!

Mainely Tubs has been in business for over 45 years and serves more than 35,000 customers. Our large selection, non-commissioned sales staff, and localized service make us not just a top dealer in Maine—but a leader in the industry.

Mainely Tubs customers are saying they enjoyed the low-pressure sales environment and found that our Sales team helped them find the model to best suit their lifestyle and needs. They also note the delivery process and white glove visits from our technicians as being informative and engaging. Most of the time they also mention Service Technicians by name that have gone above and beyond to help troubleshoot hot tub issues.

At Mainely Tubs you will find a knowledgeable and friendly staff with only one goal in mind—to help you find your perfect hot tub.