More than anyone else in our industry, we believe in accountability to our customers.
For many years our owner Jim Van Fleet left his cell # and email address on our answering machine and our website as proof of our willingness to help customers day and night. Now we have added Jared’s (President, CEO), Diana’s (GM, COO) and Richard’s (Ops. Mgr.) cell numbers, and we still encourage any customer to seek us out whenever they deem it appropriate. In 2016 we became a 100% employee owned company (ESOP), and now more than ever before, every one of us knows the critical path mission of satisfying our customers every time we see or talk with them.
Email us at firstname.lastname@example.org
Our Resources & Capabilities
- 12 Service Trucks
- 12 In-Field Water Care/Service Technicians with a combined 45+ years of in-field technical experience
- 3 In-House Service Technicians that handle repairs that cannot be handled in the field, and refurbishing used spas
- 4 Service Writers who field incoming calls for service which includes scheduling technicians to troubleshooting
- Service Phones available 6 days a week: M – F 8:00-5:00 & Sat 9-2
- In-Field Service Technicians available for service M – Friday
- 23,000 Service Customers
- Exceptional Parts Department with available stock, ability to purchase and technical support
Is this something you can fix yourself?
Check out our new help center. Your issue may be as simple as a few steps you can do yourself!