How we can help
At Mainely Tubs, our mission is to provide you with the best lifetime ownership experience for your hot tub, swim spa or sauna. If you have a technical issue or question, or would like to arrange for service, we can help.
Here are some common issues you might run up against.
Need a phone consultation or an in-person visit? Our technicians can help.
Here’s how to make water care easy.
It’s all good. We’ve got you covered.
Accountability to Our Customers
For many years, our former owner (and current Board Chairman) Jim Van Fleet left his cell phone number and email address on our answering machine and our website so that customers always knew where to reach him. In 2016 we became a 100% employee-owned company (ESOP), and now we have posted the cell phone numbers and email addresses of our President, General Manager and Operations Manager right on our Team’s page. We encourage customers to reach out to us any time with questions, concerns, or feedback.
Our Resources & Capabilities
At Mainely Tubs, providing customers the best lifetime ownership experience for their hot tub, swim spa or sauna begins with investments in our Service department. When you have a service need, rest assured that we have the team and the resources to help, including:
- 4 full-time Service Writers who field incoming calls, offer phone consultations and troubleshooting support, and schedule Service Technicians to visit your home for on-site service or repairs
- 16 Service Trucks
- 16 In-Field Water Care/Service Technicians
- A fleet of 10 delivery vehicles and 10 trailers, as well as 16 full-time Delivery personnel, available to assist with tub relocations, or pick-ups for more extensive repair needs back at our warehouse
- 3 In-House Service Technicians that handle repairs that cannot be handled in the field, and refurbishment of used spas
- Service Phones available 6 days a week: Monday through Friday, 8:00am to 5:00pm, and Saturday 9:00am to 2:00pm
- In-Field Service Technicians available for service Monday – Friday
- 23,000+ Service Customers
- Exceptional Parts Department with available stock, ability to purchase and technical support
Why Choose Mainely Tubs
With Mainely Tubs, it’s all about support. No matter if you’re shopping for your first hot tub, or you’re ready to buy your second sauna, we have the knowledge and experience to meet you where you are.
You’ll find we’re here to work with you, never pressure you. Our experienced sales people are salaried and interested only in helping you find the right hot tub, swim spa, or sauna to fit your needs. As customers themselves, our staff is knowledgeable and ready to answer any question.
With the area’s largest selection of models to choose from and an experienced staff that only has your interests in mind…why wouldn’t you choose Mainely Tubs?