Frequently Asked Questions

Mainely Tubs is New England’s leading retailer and servicer of hot tubs, swim spas, saunas, and cold plunges. Founded in 1978, we have been dedicated to supporting customers’ uninterrupted enjoyment of high-quality relaxation products for over 45 years.

As a 100% employee-owned company, we pride ourselves on providing the greatest selection, a relaxed low-pressure shopping experience (our Wellness Consultants are not on commission) and exceptional customer service.

With 7 showrooms across New England, we offer a wide selection of products to help customers create their unique backyard paradise. Our commitment to customer satisfaction and wellness has made us a trusted name in the industry for decades.

Yes, Mainely Tubs is a local New England Company that is 100% employee owned.

Mainely Tubs has 7 showrooms across New England:

• Scarborough, ME
• Rye, NH
• Bedford, NH
• Danvers, MA
• Hanover, MA
• Framingham, MA
• Cranston, RI

Mainely Tubs is all about selling products that promote health and wellness to every home in New England. Our wide ranging selection includes:

• Caldera, Hot Spring, and Freeflow Hot Tubs
• Endless Pools Swim Spas
• Tylo Saunas
• Hot Spring Cold Plunges
• Lesuirecraft Saunas

Mainely Tubs is different from other hot tub or swim spa dealers because we offer the largest selection, are not on commission, and have industry-leading customer service. We are focused on the customers ownership experience, not just selling you something and then ending the relationship.

Our Hot Tubs are made by our manufacturer Watkins Wellness, at their manufacturing facilities in Vista, California and Tijuana, Mexico. Our Swim Spas are also made at Wakins facilities in Vista, California. Our Saunas and their components are made in various locations including the Scandinavian countries, Europe and elsewhere.

Mainely Tubs prides itself on being a reliable and trustworthy company. Our customers are particularly happy with our sales process, delivery installation, and long term support. Check out our google reviews on our site by showroom.

Mainely Tubs is all about selling products that promote health and wellness to every home in New England. Our wide ranging selection includes:

• Caledera, Hot Spring, and Freeflow Hot Tubs
• Endless Pools Swim Spas
• Tylo Saunas
• Hot Spring Cold Plunges
• Lesuirecraft Saunas

Yes! Over the past two decades, Mainely Tubs has been recognized a record 4 times with the Watkins Wellness Locksin Thompson Award for global Hot Spring Dealer of the year.

In addition, Mainely Tubs has been honored with awards including:

• Global Dealer of the Year for Caldera Spas
• Territory Dealer of the Year for Hot Spring and Caldera Spas
• The Decade of Excellence Award for Freeflow Spas
• The Endless Pools global Dealer of the Year

We’re especially proud to have been named one of the Best Places to Work in Maine in 2021, 2022, 2023 and 2024—and to have been recognized with a Make-A-Wish Community Partner Award in 2024 for our annual philanthropic support.

Yes, as a New England based company you can rest assured our products work well in the harsh winter weather.

Mainely Tubs offers competitive pricing when compared to other dealers. Typically, most product costs also include delivery and assembly unless otherwise noted.

Mainely Tubs sells the most energy efficient products in the market.

The best size hot tub, sauna, or swim spa depends on a variety of factors including: budget, how many people will be using the products, and space available. We recommend measuring your available space and calling your closest showroom to speak with one of our Wellness Consultants.

There are a few differences between a traditional and infrared sauna. The most obvious difference is a traditional sauna offers high heat where you pour water over the rocks to create a high humidity experience. An infrared sauna uses panels to create a deep body penetrating heat from the inside out.

Yes, Mainely Tubs is known for selling Hot Spring and Caldera Salt Water Hot Tubs.

Yes, at Mainely Tubs we encourage all customers to come in for a test soak of our hot tubs and swim spas! You can schedule a visit by reaching out to any of our 7 New England Showrooms!

Depending on the make and model of the hot tub you can add a premium sound system. And our stylish hot tub covers by Covana and SmarTop will help protect your hot tubs for the long haul. As for swim spas, various aquatic therapy add-on’s like an aqua bike or treadmill will enhance your routine.

Every hot tub, swim spa, sauna and cold plunge we sell is delivered and installed by our expertly trained crew. From simple sauna setups to elaborate crane-enabled swim spa deliveries, we’ve seen it all.

We can generally work with any customized installation (such as a sunken deck) so long as the construction allows access to the equipment compartment for service. Call your local showroom with any questions.

Hot Spring is known for being energy efficient and having an industry-leading low maintenance saltwater sanitation system. It’s also known for moto massage seating and having top tier support and reliability from their manufacturer Watkins Wellness.

Yes, all Hot Spring, Caldera and Freeflow spas are designed to meet or exceed National Electrical Codes safety requirements, as well as the stricter California Swimming Pool Safety Act California electrical safety and energy efficiency standards.

Our Hot Tubs, Swim Spas, Saunas and Cold Plunges typically include the cost of delivery* and installation as well as a white glove service visit for hot tubs and swim spas plus your initial first set of water care chemicals. Some saunas that require specialized carpentry work have an additional installation charge.

*Our budget friendly Freeflow Hot Tubs have a separate delivery charge.

Yes, Mainely Tubs is one of the few dealers in New England to use our own dedicated Delivery and Installation teams.

It depends on whether you select an in-stock model from one of our two warehouses or a custom order, and on whether your site preparation work is completed, weather, seasonality & shipping can affect these estimates.

• In-stock models can be installed within 1-3 weeks
• Custom orders will usually require 6-8 weeks

Yes, you will need to have site preparation and electrical work completed in advance. Our Sales Associates or Delivery Schedulers can get you started with referrals to pad installers and electricians in your area.

Yes, we can act as liaison with your other vendors or even offer a suggested list of electricians recommended in your area!

Yes, we always offer on-the-spot financing. Check out our financing page to see what plans are currently offered.

Most products we sell offer either a 5-year or two-year warranty from our manufacturer. Our pre-owned spas come with a 1-year warranty from Mainely Tubs.

Yes, we have many promotions throughout the year subject to inventory, and accept trade-in’s.

Our team is very responsive and genuinely wants to help our customers find their perfect wellness product.

• Our in-house Service Call Center works to answer 90% of all in-bound calls before going to voicemail, and to return all messages within 24 hours.
• We have more than 25 watercare and Service Technicians on the road every day throughout New England.
• We’ll send a technician to your home if we can’t troubleshoot your issue over the phone.

Yes, we’re happy to offer in-home site visits for our larger swim spas. We’re always able to have a virtual call with you to look over your space and answer any questions you may have as well. You’re welcome to send in as many photos as you would like to have your Wellness Consultant review your space.

Mainely Tubs has a team of over 25 Service Technicians on the road each day across New England dedicated to helping maintain your Hot Tub, Swim Spa, Sauna, or Cold Plunge so that you can continue to enjoy your wellness product for many years to come.

Hot tub and sauna maintenance differs depending on the model you purchased.

• For hot tubs, a complimentary white glove visit from one of our Service Technicians will guide you, and your hot tub comes with a chemical bucket and instruction sheet explaining how to balance your water and perform regular care.
• Saunas tend to require lower ongoing care and maintenance—typically limited to occasionally cleaning the stones in the heater for traditional or dual heat models and wiping down benches regularly.

The frequency for changing out your water and filters depends on how much use your hot tub gets. Typically, we recommend rotating your filters once per week (for those hot tubs with more than one filter) and cleaning them once per month.

• For saltwater tubs, we recommend replacing the water twice per year.
• For chlorine-based tubs, we recommend replacing the water three times per year.
• Sign up for one of our water care valet programs and we’ll do all of the draining, filling, and maintenance work for you!

The exact cost can fluctuate, but Mainely Tubs sells the most energy efficient hot tubs and swim spas on the market.

Yes, we sell replacement parts, covers and steps, and Watkins guarantees availability for most spa parts for 20 years.

• You can purchase chemicals and filters in one of our 7 New England showrooms or online at estore.mainelytubs.com.
• Our Service Team can help with replacement parts, steps, and covers over the phone as well.

Mainely Tubs does not deliver water or offer a water testing service. We do however have a variety of water care valet plans, where we can take care of your spa water for you.

The winterization process usually requires:

• Unplugging your hot tub or swim spa
• Draining it and flushing any excess water out of the pipes or valves.
• Using a spa vac to pull out any remaining water and/or using compressed air to blow out all the water.
• Cleaning the filters thoroughly
• Making sure the pipes are safe for the winter
• Making sure everything is completely dry before covering for the winter

We recommend having one of our Service Technicians perform the winterization for your hot tub or swim spa so you can be sure it’s done correctly and will be ready to use after the winter is over!

Saunas tend to require lower ongoing care and maintenance—typically limited to occasionally cleaning the stones in the heater for traditional or dual heat models. You may also want to wipe down benches after every few uses.

We’ve found that most customers would rather be using their hot tubs or swim spas than maintaining them. That’s why Mainely Tubs offers a variety of Water Care valet solutions—to keep your hot tub or swim spa operating at peak performance with crystal clear water. We offer weekly, bi-weekly, and monthly plans, available year-long or seasonally.

Mainely Tubs has a Service Call Center and we strive to answer 90% of inbound calls within the same day, and respond to all messages within 24 business hours. We work to send out a technician within 10 days for all non-emergency service.

Yes! We have a trade-in program and depending on what model you buy and its age, we may be able to offer you trade-in credit toward the purchase of a new hot tub!

As long as you move to an area that we are able to service we will continue to service your product. If you move outside of an area where we have technicians, we are unable to continue servicing your product, but we may be able to recommend another local dealer.

Of course! We offer every accessory, chemical or filter needed to operate your hot tub, swim spa or cold plunge at each of our 7 New England showrooms, or online at estore.mainelytubs.com.

We have a referral program for customers that refers their friends to Mainely Tubs. Both the referrer and referee get $150 credit to their Mainely Tubs account for use on chemicals, filters or accessories!

We pride ourselves on providing the best lifetime ownership experience for our customers, which is why so many of our customers are on their 2nd, 3rd, 4th, or even 5th hot tub! We also see multiple generations of a family recommending their grandparents, parents, and other family member & friends to us because of how much they love the product and company.

We are also seeing more and more of our hot tub customers coming back to us in recent years to add a sauna, swim spa or cold plunge to their home wellness retreat.

At Mainely Tubs we have created Buyer’s Guides for new customers that may be interested in buying a hot tub, swim spa, sauna, or cold plunge. These guides walk through some of the most common questions people may have before they are ready to purchase.

Yes! We feature our google reviews on our site by showroom, or you can also visit the Google Business Pages for each of our Seven New England showrooms.

If you’d prefer to chat with a customer, one of our Wellness Consultants can arrange that.

Mainely Tubs will typically send a Service Technician out to diagnose the hot tub. If it is in fact determined it is a warranty issue, we will work with the manufacturer to perform the associated hot tub repairs.

If you need to schedule a service visit:

• Call 207.883.4985 Mon-Fri from 8:00 a.m. to 5:00 p.m., and Sat. from 8:00 a.m. to 4:00 p.m..
• You can also email our Service Coordinators at servicerequest@mainelytubs.com.

We ensure your long-term satisfaction by being there when you need us—by answering your call, and connecting you to the right person or department right away. We operate our own Service Call Center that’s dedicated to answering 90% of all incoming calls immediately—and if we miss you? We’ll return your call within 24 business hours.

From the first time you step into one of our showrooms to delivery and beyond—we do our best to make sure every single customer becomes a happy hot tubber.