Please read the following terms and conditions of use carefully before using the website.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
E-Store Return Policy
Special order parts are NON-REFUNDABLE. Everything else we sell on our e-store is returnable for full credit if it’s in new/unused condition (except certain special order and discontinued items identified in our catalog as “No Return”). If you’re not satisfied with something or you just decide you don’t need it, you can obtain return instructions by sending an e-mail to parts@mainelytubs.com (in your email, please tell us your order number, the part number and the reason for the return). If a part doesn’t fit, don’t try to “make it fit” and risk damaging the part (or yourself). We won’t accept responsibility for any costs exceeding the cost of the part so please inspect the part before you start the repair.
For in-store purchase return policy, please see your purchase agreement.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.mainelytubs.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.mainelytubs.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.mainelytubs.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
All our products, except those otherwise noted or marked as “pre-owned”, carry the full manufacturer’s warranty. We sell the most recognized brands in the industry, so you can buy with confidence. We offer an in-house 1-year warranty for refurbished hot tubs, swim spas, and saunas. If you have questions about the warranty on a particular part, please email us at parts@mainelytubs.com.
Limitation of Liability
www.mainelytubs.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.mainelytubs.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a www.mainelytubs.com product is mistakenly listed at an incorrect price, at estore.mainelytubs.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. estore.mainelytubs.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, estore.mainelytubs.com shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.mainelytubs.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
www.mainelytubs.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.mainelytubs.com.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.mainelytubs.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
www.mainelytubs.com does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.mainelytubs.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.mainelytubs.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.mainelytubs.com in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless www.mainelytubs.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, www.mainelytubs.com may link to sites operated by third parties. However, even if the third party is affiliated with www.mainelytubs.com, estore.mainelytubs.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.mainelytubs.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.mainelytubs.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Sales Agreement –Terms and Conditions
Please refer to our Agreement of Sale for Terms and Conditions related to your Hot Tub, Swim Spa or Sauna.
- Covana products require a uniform and level foundation of concrete or decking and cannot be shimmed in any manner. Refer to Covana’s Pre-Delivery Guide for additional foundation requirements, including, but not limited to, minimum size and weight requirements.
Water Care Plan/Winterization/Drain and Refill Scheduling
Once you submit your water care, winterization, or drain and refill order, a Mainely Tubs staff member will be in contact as soon as possible (Monday-Friday) to schedule your first appointment and note any special requests or service notes or let you know if you are out of the area we service.
Water Care Plan Disclaimer
Purchasing a Water Care Service through the Mainely Tubs E-Store serves as an agreement between the customer and Mainely Tubs to perform selected Water Care Services on the customer’s hot tub/swim spa as indicated by the selected plan from the date order has been submitted. Chosen plan and/or service agreements will automatically renew unless customer notifies Mainely Tubs in writing that I wish to change or cancel my service option at least 30 days in advance of desired cancellation date. Any service scheduled within 30 days cannot be cancelled. Customer understands their selected Water Care Plan service does not include any hot tub/swim spa repair, maintenance or warranty services of any parts, plumbing controls or other service that would normally be covered by the manufacturer’s warranty or performed by a certified spa technician. Chemicals needed to balance your water are included at the time of visit, including the @Ease Cartridges. Silk Balance and replacement filters are not included.
Water needs to be accessible during the entire length of contract for use by Mainely Tubs as needed for water care. To complete your service, our Service Technicians require an unobstructed path to the hot tub free of snow, ice or storage items. If the path is not clear, we may charge an additional fee to shovel. We also require access to a power outlet. Mainely Tubs reserves the right not to complete service if our Technicians do not have sufficient access. Additional charges may apply for any required return visits. Delivery of a newly purchased cover is also included during an active water care contract.
If you need an immediate service that cannot wait for your regularly scheduled water care appointment you will be charged an additional service fee. Cost of tarp & rope for winterization not included in seasonal plans. Date and time of appointments are at the discretion of Mainely Tubs. If an appointment is cancelled it will be rescheduled at the discretion of Mainely Tubs and no refund provided.